International Shipping/Returns/Exchanges

International Returns/Exchanges

All orders are shipped from Kuwait via DHL Express service.

After you place an order on, you will receive an email confirming that we have received your order and are processing it. To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include DHL tracking numbers. You can track the progress of your order by visiting If you have any questions about your order please contact us at or Whatsapp 0096596906062 with an Arabic or English-speaking customer service representative available Saturday to Thursday from 10 am to 4 pm Kuwait time.
Your order will be shipped within 48 working hours if all items were available in our warehouse.
DHL delivers directly to your doorstep during regular working hours/days in your country. Alternatively, you can pick up your order from your local DHL office; make sure that you have your tracking number on hand.

Delivery costs

We charge a flat shipping rate of 7KWD per order on all orders. For orders of total weight 2KG and plus a shipping rate of 11KWD.

Custom Duties

Some countries charge customs duties and taxes on importing goods from overseas. Customs duties, taxes, clearance, and handling fees are calculated at the time of clearing the shipment from customs and DHL will collect the fees at the delivery time.

What is the return notice period?

  • You can request a refund upon receipt of the order. Please note that:
  • The item should be in good condition and not used along with the original tag.
  • It should also be in the original condition and repacked as received.
  • Due to hygienic reasons, we will not exchange earrings or intimates such as bathing suits, underwear, cosmetics, or any other merchandise of similar nature.
  • All printed T-shirts, Mugs, and frames are not exchangeable as we print them on demand.

How can I return an item?


At LETOUCH, we are proud to offer a hassle-free exchange policy. If you are not 100% satisfied with your purchase, follow the steps below to create your return.

  • Whatsapp 0096596906062 with your order ID and mention the item that you would like to return.
  • Shipping charges are not refundable and additional shipping charges of 7KWD will be applied the remaining balance will be transferred back to the bank account.
  • We will email you a return label to print and contact your local DHL office for pickup.
  • Once the item is picked up, we will refund your first online payment fully within 7-10 working days.

How do I return/exchange an item I purchased with LeTouch credit?

If you used LETOUCH credit to purchase something from our website and want to return it, we just add the total amount you paid back to your credit. For example, if you ordered a jacket for 25 KWD and used credit for 5 KWD, you actually paid 20 KWD. But if the jacket does not fit and you want to have then exchanged for a different size, we will top up your credit with 25 KWD.