Terms & Conditions
At our online store, we prioritize your complete satisfaction with your purchase. If you are not entirely satisfied, we offer a return or exchange option for unworn and unused items within 5 days of receiving them, provided they are in a resalable condition and accompanied by a valid receipt. Please keep in mind that to qualify for exchanges or refunds, the items must be in their original condition and repackaged. The customer is responsible for any applicable refund or exchange delivery charges.
For hygiene reasons, we cannot accept refunds or exchanges for earrings or intimates, including bathing suits, underwear, cosmetics, or similar items.
Please note that only items received within 5 days of the delivery date will be eligible for an exchange or refund. Additionally, printed T-shirts (print on demand) and mugs are non-refundable and non-exchangeable.
For refunded items, a delivery fee of 1.5 KD will be deducted from the refund amount. In the case of an exchange, a delivery fee of 1.5 KD will be charged. If you receive a defective item or an incorrect shipment, we will replace it at no extra cost to you.