All orders are shipped from Kuwait via DHL Express service.
We charge a flat shipping rate of 7KWD per order on all orders except for orders above 2KG shipping charge will be 11KWD. For orders of total costs of 100KWD and plus shipping fees will be free.
Some countries charge customs duties and taxes on importing goods from overseas. Customs duties, taxes, clearance and handling fees are calculated at the time of clearing the shipment from customs and DHL will collect the fees at the delivery time.
What is the return notice period?
- You can request for a refund upon receipt of the order. Please note that:
- The item should be in good condition and not used along with the original tag.
- It should also be in the original condition and repacked as received.
- Due to hygienic reasons, we will not exchange earrings or intimates such as bathing suits, underwear, cosmetics, or any other merchandise of similar nature.
- All printed T-shirts, Mugs and frames are not exchangeable as we print them on demand.
How can I return an item?
At LETOUCH, we are proud to offer a hassle-free exchange policy. If you are not 100% satisfied with your purchase, follow the steps below to create your return.
- Email firstname.lastname@example.org or Whatsapp 0096596906062 with your order ID and mention the item that you would like to return.
- A new online bill will be sent by SMS to your mobile number for the first shipping charge + the refund shipping charge + customs duty.
- We will email you a return label to print and contact your local DHL office for pickup.
- Once the item is picked up, we will refund your first online payment fully within 7 working days.
How do I return/exchange an item I purchased with LeTouch credit?